Contact Us
Contact Us
We want customers to have a clear and reliable way to contact Norellonr.
For questions regarding products, orders, payments, shipping, tracking, returns, refunds, damaged products, incorrect items, or use of our website, please contact our customer support team.
Customer Support
Email:
service@norellonr.com
Phone:
+86 571 8798 6843
Customer Service Hours:
MondayβFriday, 9:00 AMβ6:00 PM China Standard Time (UTC+8), excluding public holidays.
Messages received outside our customer service hours will normally be reviewed during the next available business period.
When Contacting Us About an Order
To help us review your request efficiently, please provide, where applicable:
- Your full name
- Your order number
- The email address used for the order
- The product involved
- A description of your question or issue
- Relevant photos or videos for damaged, defective, or incorrect products
Please do not send full payment-card numbers, account passwords, or other unnecessary sensitive information by email.
Returns
Please contact us before sending any return.
Our registered business address is not automatically the return warehouse address.
After a return request is reviewed and approved, our customer support team will provide the applicable return instructions and return destination.
Sending merchandise to an address that has not been approved by us may delay processing.
Business Information
Brand:
Norellonr
Owned and Operated By:
Hangzhou Liuxing Network Technology Co., Ltd.
Business Address:
Room 2116, 2nd Floor, Building 2, No. 480 Binkang Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
Website:
www.norellonr.com
Email:
service@norellonr.com
Phone:
+86 571 8798 6843
Customer Service Hours:
MondayβFriday, 9:00 AMβ6:00 PM China Standard Time (UTC+8), excluding public holidays.
Last Updated: October 15, 2026