Return Policy
Return Policy
Norellonr wants customers to clearly understand how returns and refunds are handled.
Norellonr is owned and operated by Hangzhou Liuxing Network Technology Co., Ltd.
1. 180-Day Return Window
Eligible products may be returned within 180 calendar days after delivery.
A return request must be submitted within the applicable 180-day return period.
2. Return Eligibility
Unless an item is damaged, defective, incorrect, or otherwise protected under applicable law, products submitted for return should generally:
- Be in substantially the same condition in which they were received
- Include relevant parts and accessories
- Be reasonably clean and complete
- Include original packaging where reasonably available
- Not have damage caused by misuse, abuse, neglect, or unauthorized modification
We may request reasonable supporting information, such as photos or videos, where necessary to evaluate a return request.
3. How to Request a Return
Before returning a product, contact:
Please provide:
- Your name
- Your order number
- The product you wish to return
- The reason for the return
- Photos or videos where relevant
Please do not send products back before receiving return instructions from us.
4. Return Address
The registered business address of Hangzhou Liuxing Network Technology Co., Ltd. is not necessarily our return-processing facility.
Please do not automatically send returns to our registered business address.
After a return request is approved, our customer support team will provide:
- The appropriate return destination
- Any applicable shipping instructions
- Additional return requirements where necessary
Sending merchandise to an unauthorized destination may delay processing.
5. Return Shipping Responsibility
Return shipping costs will be determined by mutual agreement between the customer and Norellonr, based on the reason for the return and the circumstances of the order.
For preference-based returns, we will communicate with the customer to agree on the applicable return-shipping arrangement before the return is sent.
For products that arrive:
- Damaged
- Defective
- Incorrect
- Materially different from what was ordered due to an error attributable to us
we will provide an appropriate solution without unfairly requiring the customer to bear costs resulting from our error.
6. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If an item is damaged, defective, incorrect, or materially different from the ordered product, contact us at:
Please include your order number and relevant photos or videos where appropriate.
Depending on the circumstances, an appropriate solution may include:
- Replacement
- Refund
- Return arrangement
- Partial refund where mutually agreed
- Another reasonable resolution
7. Items That May Not Qualify for Ordinary Preference-Based Returns
Subject to applicable law, certain products may not qualify for ordinary preference-based returns, including:
- Customized or personalized products
- Gift cards
- Products clearly identified as final sale before purchase
- Products damaged by misuse
- Products altered without authorization
- Certain goods that cannot reasonably be resold for health, hygiene, or safety reasons after use where such restrictions were properly disclosed
These limitations do not remove rights that cannot legally be excluded.
8. Exchanges
If you would prefer an exchange, contact customer support.
Where an exchange is available, we will provide instructions.
Product availability cannot be guaranteed until the exchange is processed.
9. Return Review
Where physical return of the product is required, the returned item may be inspected after receipt.
We may verify:
- Product condition
- Return reason
- Order information
- Completeness of the returned item
10. Refund Method
Approved refunds are generally returned to the original payment method used for the purchase.
Where the original payment method cannot reasonably accept the refund, customer support may communicate an appropriate alternative where permitted.
11. Refund Processing Time
Once a refund is approved, Norellonr will normally initiate the refund within 7 business days.
After we initiate the refund, your:
- Bank
- Card issuer
- Payment platform
- Financial institution
may require additional processing time before the funds are visible.
That additional posting period is outside our direct control.
12. Original Shipping Charges
Whether original shipping charges are refundable depends on:
- The reason for the return
- The circumstances of the order
- The shipping arrangement
- Applicable consumer rights
Where a return results from an error attributable to us, an appropriate resolution will be provided.
13. Order Cancellation
If you wish to cancel an order, contact:
as soon as possible.
We will make reasonable efforts to stop an order before final fulfillment or dispatch.
Cancellation cannot be guaranteed after fulfillment has progressed.
14. Consumer Rights
Nothing in this Return Policy is intended to exclude, waive, or limit rights that cannot lawfully be excluded under applicable consumer-protection law.
15. Contact Information
Norellonr is owned and operated by:
Hangzhou Liuxing Network Technology Co., Ltd.
Business Address:
Room 2116, 2nd Floor, Building 2, No. 480 Binkang Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
Website:
www.norellonr.com
Email:
service@norellonr.com
Phone:
+86 571 8798 6843
Customer Service Hours:
MondayβFriday, 9:00 AMβ6:00 PM China Standard Time (UTC+8), excluding public holidays.
Last Updated: October 15, 2026