Shipping Policy
Shipping Policy
This Shipping Policy explains how orders placed through www.norellonr.com are processed, dispatched, tracked, and delivered.
Norellonr is owned and operated by Hangzhou Liuxing Network Technology Co., Ltd.
1. Supported Shipping Country
Norellonr currently accepts orders for delivery within the:
United States
Orders to countries or regions not supported by our checkout may not be accepted.
2. Order Processing Time
Orders may require up to 7 business days to process before shipment.
Processing may include:
- Payment confirmation
- Order verification
- Fraud or security review where appropriate
- Inventory confirmation
- Product preparation
- Packing
- Transfer to a shipping or logistics provider
Business days generally exclude weekends and public holidays.
Processing time is separate from delivery time.
3. Estimated Delivery Time
Once an order has been dispatched, estimated delivery within the United States is generally:
4β7 business days
Accordingly, an order may include:
Order Processing: up to 7 business days
Delivery After Dispatch: approximately 4β7 business days
Delivery estimates are not guaranteed arrival dates.
4. Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Depending on the order or promotion, shipping may be:
- Free
- Subject to a promotional threshold
- Charged at a displayed rate
- Calculated during checkout
The amount presented during checkout is the applicable shipping charge for that transaction unless an obvious technical error occurs.
5. Fulfillment and Shipping Origin
Orders may be fulfilled through facilities operated by:
- Norellonr
- Suppliers
- Warehousing partners
- Fulfillment providers
- Logistics partners
The fulfillment location may depend on inventory availability and operational requirements.
The location from which your order is dispatched may differ from our registered business address.
We do not represent that every order is shipped from our registered business address in Hangzhou.
6. Order Confirmation
After successfully placing an order, customers should normally receive an order confirmation using the contact information supplied during checkout.
Please review your order details carefully.
If you notice an error, contact us as soon as possible.
7. Tracking
When tracking information is available, it will normally be provided after shipment.
Please allow reasonable time for the carrier's tracking system to register the shipment.
A temporary lack of tracking updates does not necessarily mean a shipment has been lost.
8. Delivery Delays
Delivery may occasionally be affected by circumstances including:
- Severe weather
- Carrier congestion
- Transportation interruptions
- Peak shopping periods
- Incorrect or incomplete addresses
- Operational disruptions
- Security reviews
- Local delivery restrictions
- Events outside our reasonable control
If your package appears significantly delayed, please contact:
We will review available tracking information and assist with an appropriate next step.
9. Lost Packages
If tracking stops updating for an extended period or the package appears to be lost, please contact us and provide your order number.
Where appropriate, we may communicate with the shipping provider or logistics partner and review available resolution options.
We do not automatically disclaim all responsibility simply because an order has been transferred to a carrier.
10. Packages Marked as Delivered
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
- The delivery area
- Mailbox or parcel area
- Household members
- Building management
- Reception desk
- Safe-drop locations
- Nearby neighbors where appropriate
If the package remains missing, contact customer support.
A carrier's βDeliveredβ status does not automatically prevent review of a legitimate delivery concern.
11. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you discover an error, contact us as quickly as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once fulfillment has progressed.
If a shipment is returned because of an incorrect, incomplete, or undeliverable address, contact us to discuss the available options.
12. Damaged Shipments
If your order arrives damaged, contact:
Please provide your order number together with photos or videos where appropriate.
The matter will be reviewed in accordance with our Return Policy.
13. Taxes and Other Charges
Any taxes or charges collected through checkout will be shown where applicable.
Customers should review the final checkout amount before completing payment.
14. Contact Information
Norellonr is owned and operated by:
Hangzhou Liuxing Network Technology Co., Ltd.
Business Address:
Room 2116, 2nd Floor, Building 2, No. 480 Binkang Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
Website:
www.norellonr.com
Customer Support Email:
service@norellonr.com
Phone:
+86 571 8798 6843
Customer Service Hours:
MondayβFriday, 9:00 AMβ6:00 PM China Standard Time (UTC+8), excluding public holidays.
Last Updated: October 15, 2026