FAQ
Frequently Asked Questions
Who operates Norellonr?
Norellonr is owned and operated by Hangzhou Liuxing Network Technology Co., Ltd.
Business Address:
Room 2116, 2nd Floor, Building 2, No. 480 Binkang Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China.
Where does Norellonr ship?
We currently accept orders for delivery to supported addresses within the United States only.
We do not currently advertise delivery to other countries through this website.
How long does order processing take?
Orders may require up to 7 business days to process before shipment.
Processing may include:
- Payment confirmation
- Order verification
- Inventory confirmation
- Product preparation
- Packing
- Transfer to the applicable shipping provider
Business days normally exclude weekends and public holidays.
How long does delivery take?
After dispatch, estimated delivery within the United States is generally 4β7 business days.
Please remember that:
Processing time and delivery time are separate.
Processing: up to 7 business days
Delivery after dispatch: approximately 4β7 business days
Are delivery dates guaranteed?
No.
Delivery estimates are provided in good faith but are not guaranteed.
Weather, carrier delays, peak periods, transportation interruptions, address problems, or other events outside our reasonable control may affect delivery.
How much is shipping?
Any applicable shipping charge will be displayed during checkout before payment is completed.
Where a free-shipping promotion is available, its applicable conditions will also be shown before purchase.
Will I receive tracking information?
When tracking is available, customers will normally receive shipping or tracking information after the order has been dispatched.
Tracking systems may require some time to show the first carrier update.
What should I do if tracking has not updated?
If tracking has not updated for an extended period, contact:
Please include your order number.
We will review the available shipment information and assist with an appropriate next step.
What if tracking says βDeliveredβ but I cannot find my package?
First check:
- Around the delivery location
- With household members
- With building management or reception
- Safe-drop locations
- Nearby neighbors where appropriate
If the package still cannot be located, contact us.
A βDeliveredβ status does not automatically prevent us from reviewing your case.
What is the Norellonr return period?
Eligible products may be returned within 180 calendar days after delivery.
Products must meet the conditions stated in our Return Policy.
How do I request a return?
Email:
Please provide your order number, the item involved, your reason for returning it, and photos or videos where relevant.
Do not send merchandise back before receiving return instructions.
Who pays return shipping?
Return shipping responsibility is determined by mutual agreement between Norellonr and the customer, taking into account the reason for the return and the circumstances of the order.
Where an issue results from a damaged, defective, incorrect, or materially misdescribed product attributable to us, we will provide an appropriate resolution without unfairly passing costs caused by our error to the customer.
How long does a refund take?
Once a refund is approved, Norellonr will normally initiate the refund to the original payment method within 7 business days.
Your bank or payment provider may require additional time to make the funds visible in your account.
Can I cancel my order?
Contact us as soon as possible at:
We will make reasonable efforts to cancel an order before final fulfillment or dispatch.
Cancellation cannot be guaranteed after fulfillment has progressed or the shipment has been handed over for delivery.
What if my product arrives damaged, defective, or incorrect?
Please contact us and provide:
- Your order number
- A description of the problem
- Relevant photos or videos
Depending on the circumstances, we may provide a replacement, refund, return solution, or another appropriate remedy.
How can I contact Norellonr?
Email:
service@norellonr.com
Phone:
+86 571 8798 6843
Customer Service Hours:
MondayβFriday, 9:00 AMβ6:00 PM China Standard Time (UTC+8), excluding public holidays.
Norellonr is owned and operated by Hangzhou Liuxing Network Technology Co., Ltd.
Last Updated: October 15, 2026